We have a 30-day return policy which allows you to request a return within 30 days of receiving your item. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. You must also have the receipt or proof of purchase for the refund, which will be issued to the credit card used for the original purchase.

To initiate a return, simply reach out to us at info@greenholt.com. We'll provide you with a return shipping label and instructions on how to send your package back. Please note, items sent back without prior request for a return will not be accepted.

The return processing time is usually 10-14 business days after initiation of the return process. Upon receiving and inspecting your return, we will notify you of the status of your refund. If approved, you can expect the refund to be credited to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and reflect the refund. If more than 15 business days have passed since approval, kindly reach out to us at info@greenholt.com for assistance.

For any return related questions, feel free to reach out to us at info@greenholt.com.

Damaged items

If you regrettably receive a damaged or defective item, we will provide a replacement. Just contact us within 72 hours of receiving the item and provide us with your order number, name, a description of the damage or defect, and photos. By doing so, we can assess the issue and take the necessary steps to resolve it as soon as possible

Exceptions / non-returnable items

Unfortunately, we cannot accept returns of items on sale or gift cards.

Exchanges

To secure the item you desire, it's recommended that you first initiate a return for the original item and then proceed to make a separate purchase for the desired item after the return has been accepted.

European Union 14 day cooling off period
Despite the conditions stated above, if the merchandise is shipped to the European Union, you have the option to cancel or return your order within 14 days for any reason without the need to provide an explanation. Your item must be in its original condition, unworn or unused, with tags, and in its original packaging, as well as having the receipt or proof of purchase.